Search Results: key-element-guide-itil-service-operation

Key Element Guide ITIL Service Operation [pack Of 10]

Author: Randy Steinberg

Publisher: TSO

ISBN: 9780113313686


Page: 112

View: 4171

The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key Element Guide Service Operation

Author: OGC - Office of Government Commerce

Publisher: N.A

ISBN: 9780113310739

Category: Business & Economics

Page: 64

View: 7033

The Service Operation Pocketbook is a handy reference guide to the core Service Operation publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.

Key Element Guide Itil Service Transition

Author: Stuart Rance,Great Britain: Cabinet Office

Publisher: It Infrastructure Library

ISBN: 9780113313624

Category: Computers

Page: 104

View: 7606

The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

The Stationery Office Annual Catalogue 2012

Author: Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780115020742

Category: Reference

Page: 536

View: 2500

The Stationery Office annual catalogue 2012 provides a comprehensive source of bibliographic information on over 4200 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in the year.

The ITSM Process Design Guide

Developing, Reengineering, and Improving IT Service Management

Author: Donna Knapp

Publisher: J. Ross Publishing

ISBN: 1604270497

Category: Business & Economics

Page: 256

View: 1399

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

ITIL Service Lifecycle Publication Suite

[German Translation]

Author: Great Britain: Cabinet Office

Publisher: N.A

ISBN: 9780113314072


Page: N.A

View: 9728

This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions

ITIL Foundation Handbook

[German Translation of ITIL Foundation Handbook - Pack Of 10]

Author: itSMF Foundation,Claire Agutter

Publisher: N.A

ISBN: 9780113314706


Page: 364

View: 3313

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Passing Your ITIL Intermediate Exams

Author: Stationery Office

Publisher: The Stationery Office

ISBN: 9780113310999

Category: Business & Economics

Page: 312

View: 2833

This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.

ITIL® 2011 Edition - Das Taschenbuch

Author: Jan van Bon a.o.

Publisher: Van Haren

ISBN: 9087537050

Category: Education

Page: 218

View: 6771

Note: This pocket book is available in several languages: English, German, Dutch. Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema ITIL® und sind in vielen Sprachen erhältlich. Im Laufe der Jahre haben sich die Van Haren Handbücher ihren Platz in den Regalen und in den Aktenkoffer von Branchenexperten, wie sie bei der Implementierung von Best Practices innerhalb ihrer Organisationen benötigt werden, verdient. Dieses Taschenbuch bietet eine kurze Zusammenfassung der aktuellen ITIL® Version 2011. Der vollständige Inhalt - ca. 2.000 Seiten - des ITIL®-Framework konzentriert sich auf 200 Seiten im Taschenbuchformat! Das bedeutet, dass der Einsatz dieses kostengünstigen Taschenbuchs eine wesentliche Zeitersparnis für unsere tägliche Arbeit im Bereich Service Management nach ITIL® leistet. In erster Linie ist das Taschenbuch ein umfassendes Nachschlagewerk, bezogen auf das Thema ITIL® im praktischen Format für alle Profis in der Service Management-Community. Es gibt schnell Antwort, beispielsweise auf die Fragen: Was ist der “Lebenszyklus”-Ansatz? Was sind die Schlüssel-Service Management-Prozesse und -Funktionen? Zweitens kann das ITIL® Taschenbuch als Teil der verwendeten Schulungsmaterialien, für alle die eine ITIL® Foundation Zertifizierung anstreben, eingesetzt werden. Die Inhalte des Taschenbuchs decken die APMG Spezifikationen des ITIL® Foundation Lehrplans / Syllabus ab.

ITIL Intermediate Certification Companion Study Guide

Intermediate ITIL Service Capability Exams

Author: Helen Morris,Liz Gallacher

Publisher: John Wiley & Sons

ISBN: 1119012252

Category: Computers

Page: 720

View: 2350

The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

Einführung in ITIL

Author: N.A

Publisher: N.A

ISBN: 9780113310357


Page: 284

View: 770

The Stationery Office Annual Catalogue

Author: Stationery Office (Great Britain)

Publisher: N.A


Category: Government publications

Page: N.A

View: 7388

Service Intelligence

Improving Your Bottom Line with the Power of IT Service Management

Author: Sharon Taylor

Publisher: Prentice Hall

ISBN: 0132692074

Category: Business & Economics

Page: 184

View: 6813

The business customer's self-help guide to getting the right IT services, on the right terms - without IT hassles, and without overpaying! • •Empowers executives to deal effectively with CIOs, internal IT management, and external IT suppliers, negotiate the best service value, and make sure they're getting the quality and ROI they expect. •By ITIL architect Sharon Taylor - admired worldwide as 'the Queen of IT Service Management'! •Shows how to leverage standard ITSM practices without ever losing focus on the business. Service Intelligence shows business customers how to get the IT services they want and need - on their terms, without IT hassles. World-renowned IT Service Management pioneer and ITIL architect Sharon Taylor explains ITSM from a true business point of view, empowering business executives to negotiate IT services more effectively, and make sure they're getting the value and ROI they're paying for. Taylor cuts through the jargon typically associated with ITSM, helping managers drive value from ITSM practices without requiring them to become highly technical or take their eyes off the business. She demonstrates how executives can use ITSM to get what they want without ever becoming captive to the capabilities and knowledge limitations of their internal or external IT providers. Coverage includes: • •What excellent IT service looks like - and how to know if you're getting it. •How to pick the right IT service providers and services -and avoid paying for services you don't need. •How to negotiate the best value without shortchanging yourself, and make sure you're actually receiving what you've paid for. •Expert tips, tools, and wisdom for applying proven IT Service Management best practices in your business.

ITIL Foundation Exam Study Guide

Author: Liz Gallacher,Helen Morris

Publisher: John Wiley & Sons

ISBN: 1119943647

Category: Computers

Page: 408

View: 9140

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Frameworks für das IT Management

Author: Various

Publisher: Van Haren

ISBN: 9087530862

Category: Education

Page: 296

View: 8946

Moderne IT-Manager sehen sich einer überwältigenden Anzahl von Management-Frameworks, -Methoden und –Methodiken gegenüber – was einen kaum den Wald vor lauter Bäumen sehen lässt. Darüber hinaus glauben viele Anbieter von IT-Services, dass sie nicht ernst genommen werden, wenn sie nicht ebenfalls ein proprietäres Framework zur Verfügung stellen – was es um so schwieriger macht, den Weg durch den Framework-Wald zu finden. Diese itSMF-Publikation behandelt auf eine neutrale und objektive Weise die wichtigsten, eingesetzten Frameworks, so dass der Leser den potenziellen Wert jedes dieser Instrumente besser verstehen kann. Jedes Framework wird von einem namhaften Experten im jeweiligen Feld auf strukturierte Weise beschrieben, so dass die besonderen Charakteristika herausgestellt werden. Eine einheitliche Herangehensweise für jedes Kapitel erlaubt einen einfachen Vergleich der Instrumente: der Ursprung/die Geschichte, wo das Instrument eingesetzt wird, Beschreibung und Hauptgrafiken, Ansatz/How-To, Relevanz für das IT-Management, Stärken und Schwächen, Querverweise/Beziehungen sowie Links und Literatur. Diese Auflage des itSMF Frameworks für das IT Management-Handbuchs enthält Beschreibungen von (in alphabetischer Reihenfolge) AS 8015, ASL, BiSL, CMMI, COBIT, EFQM, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000 (früher BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL®, ITS-CMM, PMBoK, PRINCE2™, M_o_R®, MSP, Six Sigma, TickIT und TQM. Frameworks für das IT-Management ist ein zuverlässiges und einheitliches Referenzhandbuch, ob es nun als erste Einführung in Frameworks, die Sie noch nicht kennengelernt haben, oder als Kurzreferenz für Kerninformationen über Ihnen bereits bekannte Frameworks genutzt wird. In jedem Fall sollte dieses Handbuch eine wertvolle Informationsquelle für moderne IT-Manager darstellen. Wir hoffen, es wird Sie darin unterstützen, den hohen Anforderungen modernen IT-Service-Managements zu entsprechen.

Eine kurze Geschichte der Menschheit

Author: Yuval Noah Harari

Publisher: DVA

ISBN: 364110498X

Category: History

Page: 528

View: 2058

Krone der Schöpfung? Vor 100 000 Jahren war der Homo sapiens noch ein unbedeutendes Tier, das unauffällig in einem abgelegenen Winkel des afrikanischen Kontinents lebte. Unsere Vorfahren teilten sich den Planeten mit mindestens fünf weiteren menschlichen Spezies, und die Rolle, die sie im Ökosystem spielten, war nicht größer als die von Gorillas, Libellen oder Quallen. Vor 70 000 Jahren dann vollzog sich ein mysteriöser und rascher Wandel mit dem Homo sapiens, und es war vor allem die Beschaffenheit seines Gehirns, die ihn zum Herren des Planeten und zum Schrecken des Ökosystems werden ließ. Bis heute hat sich diese Vorherrschaft stetig zugespitzt: Der Mensch hat die Fähigkeit zu schöpferischem und zu zerstörerischem Handeln wie kein anderes Lebewesen. Anschaulich, unterhaltsam und stellenweise hochkomisch zeichnet Yuval Harari die Geschichte des Menschen nach und zeigt alle großen, aber auch alle ambivalenten Momente unserer Menschwerdung.

Erfolgreiche Projekte managen mit PRINCE2

Author: Office of Government Commerce

Publisher: The Stationery Office

ISBN: 9780113312146


Page: 389

View: 8149

This book provides a universally applicable project management method - the principles, processes and techniques that enable individuals and organisations successfully to deliver their projects within time, cost and quality constraints. This new edition has been designed to place more emphasis on the principles that underpin successful project management and to provide clear guidance on how to apply these principles to the organisational context within which projects are operating.

A Guide To The Project Management Body Of Knowledge (Pmbok(r) Guide) (German)

Author: N.A

Publisher: N.A

ISBN: 9781628251883

Category: Business & Economics

Page: 756

View: 3783

The PMBOK(R) Guide - Sixth Edition - PMI's flagship publication has been updated to reflect the latest good practices in project management. New to the Sixth Edition, each knowledge area will contain a section entitled Approaches for Agile, Iterative and Adaptive Environments, describing how these practices integrate in project settings. It will also contain more emphasis on strategic and business knowledge--including discussion of project management business documents--and information on the PMI Talent Triangle(TM) and the essential skills for success in today's market.

ITIL Foundation Essentials

The Exam Facts You Need

Author: It Governance Publishing,Claire Agutter

Publisher: It Governance Pub

ISBN: 9781849283991

Category: Business & Economics

Page: 148

View: 9919

THE essential companion for those studying the ITIL Foundation Syllabus, 'ITIL(R) Foundation Essentials', is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam.

ITIL service design

Author: Sharon Taylor

Publisher: N.A

ISBN: 9780113311439

Category: IT infrastructure library

Page: 363

View: 5648

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