Natural disasters, wars and conflicts, epidemics, and other major crises can devastate a tourism service or destination. Though there is extensive literature and research on preparation and coping with tourism crises, there is a gap in information on how to best market and recover from the destruction of caused to tourism businesses and destinations. This book fills the gap by comprehensively examining how to rebuild the market for a tourism service or destination after a catastrophe. This important book presents leading experts from around the world providing useful instruction on effective ways to plan for future crisis response and strategies for recovering business. A crisis may arise from several types of destructive occurrences, from natural physical destruction of important infrastructure to acts of terrorism. Because of the broad range of potential problems, there is no single strategy for which to deal with crises. The book explores a wide range of catastrophes, from Hurricane Katrina to tsunamis to war, taking a detailed look at management and administrative strategies which can help stimulate tourism recovery. This book explores stealth and catastrophic risks, risk perceptions, mediating the effects of natural disasters on travel intention, and various marketing strategies designed to bring customers back. This volume may become one of the most crucial resources in a tourism professional’s library. The book is extensively referenced and includes several tables and figures to clearly explain data. This book is essential reading for tourism researchers, tourism educators, tourism industry managers, and tourism industry administrators. This book was published as a special issue of the Journal of Travel & Tourism Marketing.
"The subject of safety and security is quickly becoming a must for students and practitioners in tourism and hospitality. In recent years, and mainly after the events of 9/11, both academics and practitioners have started to look into crisis management issues seeking workable solutions in order to mitigate the negative impacts of safety and security incidences on the tourism industry and affected destinations. [The book] brings together the writings of leading international academics and practitioners in this field to discuss prevention measures and crisis management options relevant to tourism. [The] editors bring together the work of worldwide experts in the field and offer managerial strategies and tactics that address an array of safety and security problems, such as terrorism, health crises, crime and political upheaval. Divided into four sections, the book addresses an array of issues: tourism and security, including the impact of terror in the hotel market in Israel; tourism and crime, including premises liability, drug trafficking, theft and street robbery; tourism and safety: including the impact of SARS in Asia and Foot and Mouth Disease in the UK; tourism crisis management, including the 9/11 crisis, public relations, and the aftermath of the Bali bombings". -Back cover.
How will the travel and tourism industry respond to the terrorist attacks on America? The recent terrorist attacks in the United States and their repercussions for the travel and leisure industries have focused more attention on tourism safety and security issues than ever before. The impact on tourism destinations and businesses, as well as on traveler behavior, will be significant. Recent events require further analysis not only of how travel safety may be improved but also how security issues may be seen in terms of tourism marketing and management so that the industry is able to better respond to such challenges. In this, an era of turbulent global relationships, the need for destination marketing organizations to demonstrate that they are safe for tourists has become increasingly important. Negative publicity, often unrelated to on-the-ground reality, may also serve to affect tourist perceptions. Safety and Security in Tourism: Relationships, Management, and Marketing examines: the effects of the September 11, 2001 attacks on the tourism industry and how the industry is responding the importance of safety as a factor in destination or activity choice case studies of destination and business responses to past political instability and/or attacks against tourists safety, security and destination image the role of the media in influencing consumer perceptions of travel safety consumer awareness of travel advisories and their influence on behavior the role of insurance in the travel industry consumer awareness and acceptance of security measures in travel and tourism safety and security as a component in destination marketing crisis and risk management in the tourism industry cross-border security and visa controls and their implications for tourism safety and security measures for tourists in different sectors and in airports Tourism has often been cited as a force for peace, yet tourism is typically one of the first industrial casualties of war and political unrest. This book examines tourism safety and security issues to give you a better knowledge base from which to respond to future events.
Tourism Safety and Security for the Caribbean examines the security risks posed to the region and the wider economic impacts on the success of this vital industry. The study presents an illuminating new perspective for Tourism and Security Studies scholars interested in the Caribbean context and beyond.
Strategies for Effectively Managing Travel Risk and Safety
Author: Peter Tarlow
Category: Social Science
Tourism security is an important part of both security management and tourism. Private security professionals and police departments in tourism cities, as well as hotels, major attractions, and theme parks, have all come to realize that tourism security and safety issues (often called tourism surety) are essential for industry survival and success. In Tourism Security, leading expert Peter Tarlow addresses a range of key issues in tourism safety and security. The book guides the reader through a study of tourism security themes and best practices. Topics include the relationship between tourism security and the economy, hotel and motel security, risk and crisis management, public places, transportation, and legal issues. The book also includes case studies of four popular tourist destinations. With each destination, an interview with a police or security representative is included—providing unique, in-depth insight to security concerns. Tourism Security is an invaluable resource for private security professionals, police departments that serve tourist destinations, and tourism professionals who work in hotels or convention centers, or at attractions, casinos, or events. Explains what tourism security is and outlines safety procedures for different tourism environments Serves as a resource tool and how-to for implementing best practices Includes detailed case studies of four popular tourist destinations: Charleston, South Carolina, the Dominican Republic, Las Vegas, Nevada, and Rio de Janeiro, Brazil
International tourism has been a target for terrorist agents seeking to cause political instability and economic disruption in the West. This book lays the foundations of a new understanding of tourism security by discussing the nature of tourism, tourists, and terrorists.
Turizmin ayrılmaz bir unsuru, bir ülkenin Seyahat ve Turizm endüstrisinin rekabet gücünü belirleyen kritik bir unsur olan, turistlerin emniyeti ve güvenliğidir. Bu nedenle, turistlerin emniyet ve güvenliği, dünyadaki tüm ülkeler için bir ulusal güvenlik meselesi olmalıdır. Turizm Polisinin sadece turistler için değil aynı zamanda turizm sektörü için de emniyet ve güvenliği sağlama, bu konuda onlara yardımcı olma ve koruma sağlama hususunda önemli olduğuna ve turizm polisinin destinasyanlar hakkında olumlu imaj oluşturmasına yardımcı olduğuna inanılmaktadır. Böylece, turizm polisliğine yapılan herhangi bir yatırımın, destinasyonların ve ülkelerin ekonomik geleceğine yatırım olacağı aşikardır. “Turizm Güvenliği İçin Turizm Polisi: Polis Teşkilatları İçin Bir Model Önerisi” adlı bu kitap, ülkeler/destinasyonlar açısından dünyanın en çok tercih edilen turizm destinasyonlarından biri olma hedefi ile turizm polisi sistemi ve turizmde emniyet ve güvenlik konularına dikkat çekmesi açısından önemlidir. Bu bağlamda bu kitap, turizm emniyeti ve güvenliğine genel bir bakış sunmakta ve farklı ülkelerdeki polis teşkilatları için bir turizm polisi modeli önermeye odaklanmaktadır. Son olarak, kitapta destinasyonlarda turizm polisinin geliştirilmesi ve iyileştirilmesi için bazı pratik öneriler öne sürülmüştür. Kitabın içeriğinin, turizm emniyeti ve güvenliği konularına daha fazla yoğunlaşan ülkeleri ve kanun koyucuları destekleyeceği ve destinasyonlara uygun turizm polisi sistemini ve turistlerin ve turizm endüstrisinin emniyet ve güvenliğini sağlamadaki etkisini daha fazla yoğunlaştırması umulmaktadır. “Herkes için Emin ve Güvenli Turizm” sloganıyla daha emniyetli ve güvenli bir turizm ortamı oluşturmak için farklı ülkelerdeki Ulusal / Yerel Yönetimler tarafından bu kitaptaki tavsiyelerin ciddi bir şekilde dikkate alınacağı ve kendi ülkelerinde turism polisi sistemi kurmada son derece faydalı olacağı içtenlikle ümit edilmektedir.
Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment
Author: Darrell Clifton
Publisher: CRC Press
Category: Business & Economics
A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today‘s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving
Publisher: World Tourism Organization Publications
Category: Business & Economics
This new guidebook is the most comprehensive resource on policy-making, planning, and management processes at tourism destinations. It describes over 40 major sustainability issues, ranging from the management of natural resources to development control, satisfaction of tourists and host communities, preservation of cultural heritage, seasonality, economic leakages, climate change, etc. This publication also contains a procedure to develop destination-specific indicators and their use in tourism policy and planning processes, as well as applications in different destination types (e.g. coastal, urban, eco-tourism, small communities). Numerous examples and 25 comprehensive case studies provide a wide range of experiences at the company, destination, national, and regional levels for all continents.
A woman's guide to staying safe while traveling covers a wide range of topics and potentially treacherous situations, including how to identify scam artists, choose a safe travel companion, dress appropriately, find safe guides, and navigate hotel registration. Original.
This text introduces the fundamental principles of tourism and provides a framework that effectively integrates theory and practice. A global and diverse spread of examples shows the impacts and influences of this fast-changing industry on its environment and vice versa.